TSW Portal

TSW

Select an order

Choose an order from the queue to start working through it.

Order received

Requested package

Before sending anything

Complete the highlighted items, then confirm the details are correct.

Assigned to Call outcome Decision maker confirmed Billing address confirmed Delivery address SIM type Porting details complete Next action

Numbers and switching

Check whether the customer is keeping numbers and resend the secure porting link when needed.

Number requirement—

Existing provider—

Porting details—

Commercial approval

Prepare the agreement, record when it was sent and confirm payment before dispatch.

Contract status Contract sent at Payment status Payment received at

SIM allocation and delivery

Allocate the SIM, dispatch it and record when the customer requests activation.

SIM serial / ICCID Dispatch status Dispatched at Activation requested

Network provisioning

Submit the order, record the network reference and close the order once active.

Giacom order reference Provisioning status Mobile number Activated at

Account history

Activity note